About the Role
Program and change manager for Operational Risk and Third-Party risk continuous improvement projects. The Program Manager is responsible for delivery of Enterprise programs, providing oversight to complex corporate initiatives. Provides expert leadership, instruction, and direction to all matrixed team members and regularly communicates with executive leadership. Second Line of Defense point of contact for selected business units to advise on third party supplier and operational issues, strategies, and program requirements.
Program and Change Management
Lead efforts to transform third party and operational risk process and technology (new tools, improved reporting, integration, cross-business unit opportunities, etc.), develop and implement programs (multiple related projects across risk areas) to address identified opportunities.
Provide expert leadership and oversight to highly complex, visible enterprise programs and bring to successful completion.
Develop risk management plans to decrease the probability and impact of events adverse to the program.
Provide awareness on the connection points for the delivery and execution of interdependent projects/programs.
Manage conflicting projects, programs, priorities, and teams and recommend appropriate sequencing/mitigation plan(s).
Act as liaison between all lines of business, interdependent projects/programs as well as external partners and business partners.
Manage complex relationships with executive leadership, establish relationships of trust with management and colleagues, and drive consensus across the organization on difficult topics.
Prioritize technology enhancement requests and coordinate periodic releases with the eGRC team.
Manage matrixed and geographically disbursed project teams.
Assist in development of enterprise program management office, developing tools, processes, and staff.
Interact with executive leadership on a regular basis providing program status communication(s), financial updates, and program/project sponsor mentoring of their roles/responsibilities.
Second Line of Defense
Serve as the primary point of contact for a group of business unit senior management as well as supplier managers for third-party and operational risk, including advising on issues, remediation, and emerging concerns.
Ensure process accountability for program compliance for assigned business units.
Explain risk results in plain language, identify implications, and suggest strategies.
Proactively advises first line business units on applicable third-party and operational risk standards, including keeping up to date with developments in the applicable laws, rules, standards, and industry practices.
Assist business unit leaders in operational risk planning, identifying emerging trends and evolving regulations.
Responsible for educating risk owners, communicating risk policies and programs, identifying risks, developing assessments, providing input over controls and testing, advising on, and monitoring remediation activities and creating reporting.
- 10+ years project/program and change management, executing concurrent complex programs including technology components such as eGRC systems
- 8 years financial services
- 8 years eGRC Archer, preferably multiple modules
- 8 years Third-Party Risk management experience
- Required, PMP (Project Management Professional) OR PgMP (Program Management Professional)
About the Company
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. The Business Bank provides companies of all sizes with an array of credit and non-credit financial products and services. The Retail Bank delivers personalized financial products and services to consumers. Wealth Management serves the needs of high net worth clients and institutions.