About the Role
What You’ll Do:
Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
Effectively manage changes in project scope, developing contingency plans to mitigate risks
Apply project management best practices and business acumen to deliver high-quality work
Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions
Requirements
Desired Experience & Skills:
- Bachelor’s degree (highly preferred) and 5+ years of project management experience, specifically in leading complex, customer-facing software implementation projects for external clients
- Extensive experience leading large-scale software implementation projects for external clients (not internal IT)
- Proven ability to manage multiple high-priority projects simultaneously, with a track record of delivered projects on time, within budget, and meeting customer expectations
- High analytical and emotional intelligence, with the ability to build trust and foster relationships with clients
- Technical aptitude to understand the capabilities of ProcessUnity’s platform and align them with customer business needs
- Ability to translate business requirements into actionable project plans and execute on those plans
- A desire to continuously learn and integrate new skills, technologies, and ideas to drive success
About the Company
ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.