If you experience issues when registering to join the TPRA website as a Site Member, and/or receive the following error message when submitting your registration: “Registration failed due to a technical issue. Try again later," please try the below suggestions.

1. Try incognito mode

Try opening your site in incognito mode. If you are not experiencing issues in incognito mode then you're likely experiencing a local issue. Continue with the steps below.

2. Clear your cache

Local issues can often be resolved by clearing your browser's cache.

Note: If the issue is not resolved, try disabling your browser's add-ons and extensions.

3. Disable add-ons and extensions

Local issues can also be caused by extensions or add-ons (including those installed by security programs).

To disable your Google Chrome extensions:

1. Open Google Chrome.

2. Click the More icon .

3. Select More tools and click Extensions.

4. Deselect the Enabled checkbox.

To disable your Firefox extensions:

1. Open Firefox.

2. Click the Menu icon .

3. Select Add-ons.

4. Select the Extensions or Appearance panel.

5. Select an add-on and click Disable.

6. Click Restart now (your tabs will be saved and restored after the restart).

To disable your Edge extensions:

1. Open Edge.

2. Click the More icon.

3. Select Extensions.

4. Right-click an extension and select Turn Off.

To disable your Safari extensions:

1. Open Safari.

2. Click the Safari menu and select Preferences.

3. Click Extensions.

4. Select an extension and deselect the Enable checkbox.

4. Check your browser's version

Go to whatismybrowser.com to make sure you are using the latest browser version.

Note: If your browser is not up to date, we recommend installing the latest browser version. View Wix's supported browsers.

5. Try using another browser

To establish if this is a browser related issue, please try opening your site using a different supported browser.

Supported browsers for desktop devices:

• Google Chrome (version 92 and above)

• Safari for Mac (version 14 and above) Note: The Studio Editor supports version 15 and above.

• Microsoft Edge (version 100 and above)

• Firefox (version 91 and above)

Supported browsers for mobile devices:

• Google Chrome for Android

• Google Chrome for iPhone

• Safari (version 14 and above)

• Facebook in-app browser (for example, when you click a link inside of the Facebook app).

Supported browsers on iPads and tablets:

• Google Chrome

• Safari

Supported operating systems on iPads and tablets:

• iPads: iOS 14 and above

• Android: 9.0 and above

Note: If using a different browser resolves the issue, contact us for help troubleshooting the problematic browser. Make sure to send us the name and version of the supported browser you're having trouble with.

6. Disable antivirus software

Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.

7. Try a different network connection

Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot live site issues.

Note: Using a Wi-Fi hotspot is not recommended for troubleshooting Editor or ADI builder issues. Some public institutions restrict access to certain URLs, including the Wix servers. This includes schools, universities, public libraries, government facilities, and more.

8. If using a different network resolves the issue, we recommend that you:

• Contact your IT department (if possible) to see if they can whitelist Wix.

• If you're not on a restricted network, contact us and let us know which internet provider you're having issues with.

Currently, some members are experiencing an issue where they are unable to receive site member related emails, such as password reset emails. This happens if they are using Outlook or Office 365.

The emails are being sent successfully on our end. However, Outlook/Office365 is often quarantining emails sent from the site-member.com domain, so the emails might be sent to their quarantine folder.

Meanwhile, members with this issue can use the following workaround to fix it:

1. Add the following email domain (site-members.com) to your safe-senders list by following the instructions outlined here.

2. Choose which applies:

   • For Premium Outlook users: Check your quarantine folder for the email(s) by following the procedures found in this article.

   • Non-Premium Outlook users: Contact Outlook directly via email, as they do not have access to the quarantine folder.

If you are having trouble logging into your TPRA website account, please follow these steps and troubleshooting ideas below:

• Select “Member Log In” in the top right corner.

• Select “Forgot password?”

• Enter the email address associated with your TPRA website account to receive an email to reset your password.

• We recommend using the browser version of your email provider (Gmail, Outlook, etc.). If you are using the Outlook extension, desktop or mobile device application, the email may not show up in your inbox.

• Please be sure to check your junk/spam/unfocused inbox for this email as well.

• If you do not receive an email to reset your password, it may be because you are not subscribed to TPRA communications. Complete this form to subscribe.

• After doing so, please resubmit your request to reset your password.

• If you still do not receive an email, please contact Meghan Schrader at meghan.schrader@tprassociation.org to escalate your password reset.