About the Role
The Vendor Program Manager job is responsible for building relationships with vendors and third-party service providers, ensuring that they comply with the organization's policies, procedures, and regulations. This job also identifies and evaluates potential vendors and assesses their suitability for the organization's needs. Working under moderate supervision, this job guides business partners in completing program requirements, maintaining the program and procedures, and reviewing regulatory requirements to ensure compliance.
Key Responsibilities And Duties
Oversees day-to-day activities related to the vendor management program framework, training, tools, and systems to ensure compliance.
Reviews and configures data to ensure quality and accuracy of inputs into the vendor management systems.
Performs vendor management analysis for program reporting and metrics, and provides audit and regulatory responses as needed.
Monitors the performance of vendors to ensure they meet the agreed-upon service levels and performs risk assessments on vendors to identify and mitigate any potential risks associated with their services.
Performs Issues Management activities for any due diligence reviews resulting in identified gaps in vendor processes.
Oversees the Non-Traditional Vendor Program and completes program assessment reviews for adherence to EVPO Policy
Partners on Incident Management reporting and escalation to senior management team
Conducts training on program processes for internal consumer business units
Requirements
Required Qualifications:
- 3+ years of work experience within vendor risk or operational risk management, audit, or compliance
Preferred Qualifications:
- 5+ years of work experience within vendor risk or operational risk management, audit, or compliance
- Bachelor’s Degree in business, legal, or other related discipline
- Masters / Advance Degree in business, legal, or other related discipline
- Certified Third-Party Risk Professional (CTPRP) or Certified Regulatory Vendor Program Manager (CRVPM)
- Knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint
- Experience with Coupa Risk Assess system preferred
- Knowledge of third party and risk management processes and methodologies
Related Skills
Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management
About the Company
At TIAA, we believe everyone has the right to retire with dignity. For more than 100 years, we’ve provided retirement plans, insurance, and investment services, empowering millions of people— in education, healthcare, and nonprofit —with the knowledge, guidance, and lifetime income needed to plan their futures. We are fighting to ensure a more secure financial future for all and for generations to come.
Visit tiaa.org to learn more about preparing for a more secure retirement.