Biography
Madelyn previously served as the Manager of Customer Success at Venminder, Inc. and has recently transitioned to Solutions Advisor through the acquisition of Venminder by Ncontracts. She was one of the first Senior Customer Success Managers at Venminder and transitioned to managing the team in 2021. In both roles, her responsibilities include cultivating long-lasting relationships, advising on best practices for Third Party Risk Management (TPRM) to Venminder’s diverse customer base, collaborating with Product and Development to enhance our SaaS solution, and integrating customers’ complex processes into their software.
Madelyn joined Venminder in early 2019 and quickly developed an interest in third party risk and vendor management. She is a Certified Third-Party Risk Professional (CTPRP) and Certified Vendor Management Professional (NCVMP) with plans to continue her professional education.
Leadership Characteristics
What I value most in leaders are transparency, accountability, and empathy. I strive to demonstrate these qualities because they align with my own expectations for leadership. The bar is set high for me, especially with the fearless leadership I’ve experienced at both Venminder and Ncontracts.
One of the most rewarding aspects of being a leader is identifying positive solutions for the team and our customers. I love problem-solving and having a new challenge thrown at me. I'm a "just figure it out" kind of gal.
It’s important to listen to understand rather than just to respond and to recognize that your way may not always be the best way. This fosters a culture of empowerment within the team and helps everybody grow personally and professionally.
Additionally, I believe in getting involved and working alongside your team. I never want to become so focused on management that I forget the importance of being a good teammate. We’re all striving toward a common goal.
Leadership Challenges
A challenge I faced as a leader was navigating and understanding the complexities of Third-Party Risk Management (TPRM) beyond the financial services sector, especially as its influence expanded into various other industries. These verticals do not necessarily operate their programs the same as Traditional FI's and come with their own set of rewarding challenges. It taught me to be adaptable in my approach with customers allowing me to better understand their needs.
Key Take-a-ways
There is always room for growth in the world of TPRM. It is what you make of it, and there are so many opportunities to be had. Whether it is honing your overall skills and broader knowledge of TPRM or picking one piece of it that interests you most, there is something for everybody.
Fun Fact
My favorite place is at the beach with my husband and kids with not a single plan in sight. I’m the best aunt in the entire world. I'm an avid University of Louisville Cardinal fan. Go CARDS! I love a well-made margarita and tacos… especially by the beach.