Soft Skills Summit: How to Handle Emotionally-Charged Situations in the Workplace

In Third-Party Risk Management, conflict is inevitable. Business owners want to move quickly, suppliers push back on requirements, and risk teams are responsible for protecting the organization without becoming a roadblock. The ability to navigate these competing priorities is one of the most valuable skills a TPRM professional can develop.

This interactive session provides practical, solution-oriented techniques for managing difficult conversations, reducing friction, and building stronger partnerships with internal stakeholders and third parties. You'll learn how to navigate emotionally charged situations, communicate risk effectively, and move conversations from disagreement to collaboration.

Rather than avoiding conflict, you'll gain the skills to turn challenging interactions into productive discussions that strengthen relationships and improve risk outcomes.

You'll learn how to:

• Recognize the warning signs of conflict before they escalate into stalled assessments or strained relationships. 

• Balance business objectives with risk requirements without becoming the "department of no."