About the Role
P&G is seeking an experienced IT Vendor Relationship Senior Manager (IT VRM) to lead relationships with our high-risk, strategic IT vendors, operating from within the Corporate Information Technology team. This critical role acts as a bridge between IT vendors, internal IT leadership, business partners, and end users to ensure alignment on business needs and IT direction.
The IT VRM will manage vendor relationships end-to-end, ensuring that business requirements are clearly communicated and understood by our IT vendors. They will also facilitate issue resolution when misalignment occurs between business expectations and vendor delivery. Depending on engagement level, the IT VRM will oversee one or more key vendor relationships, driving value and successful outcomes for P&G.
Essential Responsibilities And Activities
Develop, formalize, and lead strategic relationships with high-risk IT vendors.
Collaborate with internal customers and vendors to identify and maintain relationships that align with business and operational objectives.
Monitor vendor performance, financials, and all aspects of vendor relationships to ensure objectives are met.
Facilitate communication and collaboration between strategic vendors and key internal stakeholders, including IT leadership and executive teams.
Ensure that business requirements are clearly communicated to vendors and that vendors fully understand these needs.
Serve as the primary point of contact for issue escalation, dispute resolution, and arbitration between business units and vendors.
Manage and measure the overall health and performance of vendor relationships against defined goals.
Partner with stakeholders to prioritize business needs and translate those requirements effectively to vendors.
Collaborate with leadership on vendor and resource planning, including demand management.
Drive adoption of Vendor Management Office (VMO) services among leadership and ensure consistent best practices.
incentive structures that promote desired vendor behaviors.
Requirements
- 5+ years of experience managing complex IT contracts and vendor relationships, particularly with managed service providers.
- Proven ability to foster collaborative vendor relationships and create incentive structures that promote desired vendor behaviors.
- Expertise in vendor governance to minimize value leakage, maximize innovation, and identify continuous improvement opportunities.
- Deep understanding of IT vendor market trends, service delivery models, pricing strategies, and innovation capabilities.
- Strong negotiation, conflict resolution, and mediation skills with a track record of driving mutually beneficial outcomes.
- Excellent verbal and written communication skills, able to present technical topics clearly to both technical and non-technical audiences.
- Self-starter with the ability to independently gather requirements, prioritize tasks, and translate needs into actionable solutions.
- Strong analytical capabilities to interpret complex data, identify issues, and make sound recommendations.
- Ability to manage stressful situations professionally, providing excellent customer-facing support.
- Team-oriented mindset with proven ability to build and sustain effective relationships with both internal stakeholders and external vendors.
- Proficient in Microsoft Office Suite for collaboration, communication, and content creation.
- Ability to work in Cincinnati, OH based office on a hybrid schedule.
About the Company
P&G was founded more than 185 years ago as a soap and candle company. Today, we’re one of the world’s largest consumer goods companies and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®.
The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers.
There is no single equation for success at P&G, because no two P&G people or careers are alike. Just as we strive to deliver a superior consumer experience, we aim to deliver a superior employee value equation as well. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world.
Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from Day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.