From Finding to Fixing: Managing Third-Party Issues, Exceptions & Performance
2:00 PM - 2:50 PM
Identifying a vendor risk is only the beginning. The real test of a TPRM program is what happens next—how issues are prioritized, remediation is managed, exceptions are governed, and vendor performance is held accountable. This session explores practical approaches for moving from risk identification to resolution while balancing business needs, risk appetite, and vendor relationships. Attendees will learn how to create clearer ownership, escalation, remediation, and performance processes that turn TPRM findings into measurable risk reduction.
Key takeaways:
Establish practical approaches for prioritizing and managing third-party issues.
Define ownership, escalation, remediation timelines, and risk acceptance.
Connect vendor performance, SLAs, and risk findings to ongoing oversight.
Speaker(s)
Maxine Ayers
Director Operational Risk Management
Corebridge Financial
Maxine Ayers is a risk management professional with more than 25 years of experience in financial services. Her background spans commercial lending at Valley National Bank, advisory work at EY, and operational risk leadership at Goldman Sachs and AIG.
Kholofelo Mothibi
Head of TPRM
Corebridge Financial
Kholofelo Mothibi is a seasoned risk leader with 19 years of experience in auditing, compliance, controls assurance, and third-party risk management in the Technology and Financial sectors. Currently, she serves as the Director of Third Party Risk Management at Corebridge Financial, leading the development and implementation of a robust TPRM function. Her career spans notable positions at Barclays and IBM, where she gained extensive expertise in IT Security, Compliance, Internal Audit, Procurement, and the Chief Security Office.